If you have questions or concerns and would like to speak with a BRITAX representative directly, please call our Customer Service department at 1-888-427-4829. They can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.
Britax Child Safety, Inc
13501 South Ridge Drive
Charlotte, NC 28273
USA
| Hours of operation: |
|
| Monday - Thursday |
8:30 am - 4:45 pm (EST) |
| Friday |
8:30 am - 3:45 pm (EST) |
BRITAX Checking Station
If you live in or around the Charlotte, North Carolina area and would like to have your car seat installation checked by a certified child passenger safety technician, you may attend one of our free monthly child car seat check events. Click the link below for more information, including when and where the events are scheduled, as well as what you can do to prepare.
BRITAX Checking Station Schedule
HOT Topics:
Before contacting our Customer Service department check out both our Frequently Asked Questions (FAQ) and HOT Topics below:
- When does my seat expire? The service life for BRITAX infant car seats (including the base), older convertible car seats, youth seats (such as the BRITAX REGENT), and belt-positioning booster seats is 6 years from date of manufacture. Next generation BRITAX convertible car seats have a service life of 7 years and FRONTIER and FRONTIER 85 Harness-2-Booster seats have a service life of 9 years. To prevent injury due to deterioration or hidden damage, do not use child restraints or booster seats older than their service life or if it has been in a moderate or severe crash. You can find the date of manufacture on the child restraint/booster seat serial label.
BRITAX customer support resources: