Our Customer Service department can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.
To contact us, please use the information below:
If calling from outside the USA or Canada: 1-704-409-1699
Hours of operation:
Monday to Thursday: 8:30 am - 5:45 pm (ET)
Friday: 8:30 am - 4:45 pm (ET)
Britax Child Safety, Inc
4140 Pleasant Road
Fort Mill, SC 29708
You can also use our Online Contact Form to contact us. If the matter is urgent, please call our customer service team. Email response can take up to 48 hours.
Online Order Cancellation: If you need to cancel an order placed via the BritaxUSA.com website, please call us at 1-888-427-4829 (If outside of the USA, 1-704-409-1699). We are not able to cancel orders via email request.
BRITAX Checking Station
If you live in or around the Fort Mill, South Carolina area and would like to have your car seat installation checked by a certified child passenger safety technician, you may attend one of our free monthly child car seat check events. Click the link below for more information, including when and where the events are scheduled, as well as what you can do to prepare.
BRITAX Checking Station Schedule
Before contacting our Customer Service department check out both our Frequently Asked Questions (FAQ) and HOT Topics below:
- When does my seat expire? The service life for BRITAX infant car seats (including the base), older convertible car seats, youth seats (such as the BRITAX REGENT), and belt-positioning booster seats is 6 years from date of manufacture. BRITAX convertible car seats manufactured after June 2010 (excluding the Classic line) have a service life of 7 years. Britax Harness-2-Booster seats including the PIONEER 70, FRONTIER 90, and PINNACLE 90 have a service life of 9 years. To prevent injury due to deterioration or hidden damage, do not use child restraints or booster seats older than their service life or if it has been in a moderate or severe crash. You can find the date of manufacture on the child restraint/booster seat serial label.
BRITAX customer support resources: