If you have questions or concerns and would like to speak with a BRITAX representative directly, please call our Consumer Services department at 1-888-427-4829. They can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.
4140 Pleasant Road
Fort Mill, SC 29708
If calling from outside the USA or Canada: 1-704-409-1699
|Hours of operation:
|Monday - Thursday
||8:30 am - 6:00 pm (ET)
||8:30 am - 5:00 pm (ET)
Please note that we will be closed for the holidays on the following days:
- Tuesday, December 24, 2013
- Wednesday, December 25, 2013
- Tuesday, December 31, 2013
- Wednesday, January 1, 2014
Our Customer Service department will be unavailable, and online store orders submitted on these days will not be processed or shipped until the next active business day.
2013 IIHS Booster Seat Ratings
For questions about the 2013 IIHS Booster Seat Ratings for BRITAX products, please see our Booster Seat Safety page.
Questions from members of the media, including blogger inquiries regarding product reviews, should be directed to our media contacts. For product related questions and warranty coverage, as well as technical questions about installation and more, please contact BRITAX Consumer Services at 888-427-4829.
Unsolicited Product Ideas
Britax Child Safety, Inc. does not accept unsolicited ideas from external parties. We appreciate the time and effort involved in creating an idea and we apologize for any disappointment this has caused. We wish you continued success in your future endeavors. Please be assured that any submissions you may have shared have not been and will not be reviewed by anyone involved in product development, and no copies or reproductions will be made.
BRITAX Checking Station
If you live in or around the Fort Mill, South Carolina area and would like to have your car seat installation checked by a certified child passenger safety technician, you may attend one of our free monthly child car seat check events. Click the link below for more information, including when and where the events are scheduled, as well as what you can do to prepare.
BRITAX Checking Station
BRITAX Registry Rewards Program
For questions regarding BRITAX Registry Rewards, please contact the BRITAX Registry Rewards Customer Care Team:
Interested in working for BRITAX? Click on the link below to see which positions are currently available and how to submit your resume for review.