If you have questions or concerns and would like to speak with a BRITAX representative directly, please call our Consumer Services department at 1-888-427-4829. They can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.
If calling from outside the USA or Canada: 1-704-409-1699
Hours of operation:
Monday to Thursday: 8:30 am - 5:45 pm (ET)
Friday: 8:30 am - 4:45 pm (ET)
Britax Child Safety, Inc
4140 Pleasant Road
Fort Mill, SC 29708
You can also use our Online Contact Form to contact us.
Online Order Cancellation: If you need to cancel an order placed via the BritaxUSA.com website, please call us at 1-888-427-4829 (If outside of the USA, 1-704-409-1699). We are not able to cancel order via email requests.
Holiday Hours: To celebrate Thanksgiving, the BRITAX offices will close on Wednesday, November 26, 2014 at 5:00 pm (ET) and will reopen on Monday, December 1, 2014 at 8:30 am (ET). For emergency assistance during this time, please contact us through the Online Contact Form.
Questions from members of the media, including blogger inquiries regarding product reviews, should be directed to our media contacts. For product related questions and warranty coverage, as well as technical questions about installation and more, please contact BRITAX Consumer Services at 888-427-4829.
Unsolicited Product Ideas
Britax Child Safety, Inc. does not accept unsolicited ideas from external parties. We appreciate the time and effort involved in creating an idea and we apologize for any disappointment this has caused. We wish you continued success in your future endeavors. Please be assured that any submissions you may have shared have not been and will not be reviewed by anyone involved in product development, and no copies or reproductions will be made.
BRITAX Checking Station
If you live in or around the Fort Mill, South Carolina area and would like to have your car seat installation checked by a certified child passenger safety technician, you may attend one of our free monthly child car seat check events. Click the link below for more information, including when and where the events are scheduled, as well as what you can do to prepare.
BRITAX Checking Station
Interested in working for BRITAX? Click on the link below to see which positions are currently available and how to submit your resume for review.